Privacy

We collect as little as we can. This page covers your Mako account and mako.community, the private family app.

mako.community is a product of iMedia Enterprises, Inc., which is responsible for your information.

One account across the Mako apps

Every Mako app (mako.watch, mako.community, mako.financial, mako.directory, mako.business, mako.legal, mako.support and the sites they power) ties your account to your email address. You can sign in with a one-time code sent to that address, or with Google, and later with Apple. There is no password. On a phone or tablet you may also add a passkey (Face ID, fingerprint and the like) so the device can sign you in; the passkey itself stays on your device.

Signing in with Google

If you choose Google, Google tells us your email address, whether Google has verified it, and a unique account number. Google may also share your name and profile picture. We use these only to create your account, sign you in and show who is signed in. We do not ask Google for anything else, such as your contacts, files, mail or calendar.

mako.community's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell this information, use it for advertising, or let people read it except where you ask us to, where security requires it, or where the law does.

What we keep

• Your email address and when you joined.
• Your Google or Apple account number, if you sign in with one.
• For each device you choose to remember or add a passkey to: a device name and when it was last used.
• A sign-in code only as a scrambled value, for a few minutes, until it is used or expires.
• Your card: the details you choose to add, such as your name, birthday and photo.
• Your family tree: who you are related to and how, as you and your relatives enter it.
• What you share: posts, messages, photos, videos, voice messages and calendar entries. Photos and videos are kept in the storage included with your plan.
• For a child's account: the details the parent or guardian adds, and their choices in parental controls.
• If you write to us: your name, email address and message, kept as a support ticket so we can answer and follow up. We use them only to reply.

Who sees what you share

What you share in mako.community is seen only by the people you share it with inside the app: your family, or the friends you add. It is not public and is not shown to search engines. We do not look at your photos or messages except where you ask us to, where security requires it, or where the law does.

Helpers

Faces, live captions, voice transcripts and translations work on your family's own photos and messages so the app can do what you asked. The results stay in your family's space. We do not use your photos, voices or messages to train AI models or for advertising.

What we do not do

No advertising trackers. No outside analytics service on this site. We do not sell or rent your information.

Who else is involved

Our servers are hosted by UpCloud. Sites are delivered through Cloudflare, which handles the connection and sees technical details such as your IP address. Files you add to a Mako app may be stored with Cloudflare. Emails are sent from our own servers. Google or Apple are involved only if you choose to sign in with them. Photos and other files you add are stored with Cloudflare. If you buy a plan, the payment is handled by Stripe, or by Apple or Google when you pay in their app stores; we see what you bought, not your full card number.

Your choices

You can ask for a copy of what we hold about you, or ask us to delete your account and its history. Write to support@mako.design from the address you signed up with. You can also remove our access in your Google account settings at any time.

Children

mako.community allows children. A parent or guardian sets up and manages a child's account, chooses what the child can see and do in parental controls, and can review the child's photos before they are shared. A parent or guardian can ask us for a copy of a child's information, or to delete it, at any time.

Changes

If this page changes in a way that matters, the date below changes and the app will say so at sign-in.

Version of November 14, 2026.